Ambulance Dispatch on Any Phone

Bid Farewell to Pagers, Landlines and 1980s Radios

Ambulance Dispatching Is Stuck
In The Analog Era

Dispatchers still use pen and paper to track vehicles

Hospitals still use phone lists to find the nearest ambulance

Responders still communicate via landlines, pagers and outdated radios

Coordinate Ambulances from Any Mobile Phone

The Quixote dispatching platform puts the entire emergency communications system in your pocket, making end-to-end ambulance dispatching turn-key ready on any phone — and for a price that matches the size of your service.

How It Works

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For Dispatchers

Alert all vehicles in your fleet at once and then let Quixote take care of the rest, coordinating ambulances from alert to patient handover and across simultaneous incidents

For Charge Nurses

Send an alert to multiple ambulance providers at once and then let Quixote determine the right vehicle for the right patient in the shortest time

For Responders

Quixote works like a mobile data terminal on your phone, replacing pagers, eliminating redundant radio chatter, tracking status and recording response times automatically

Emergency Dispatching Workflow

We understand that needs change at the local level — there is no one-size-fits-all solution for emergency dispatching. Instead of trying to develop a solution that would get it right most of the time for a lot of people, we built a technology that would lay the foundation for any service while ensuring the flexibility to customize as needed.

1. EMERGENCY ALERT

A dispatcher receives a call from a witness to an emergency incident, collects their information and sends it as a text message alert to all available responders and units.

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2. RESPONDER DISPATCH

After receiving replies from available resources, Quixote determines the nearest and most appropriate vehicles and personnel according to the dispatcher’s criteria, and instructs those responders to proceed to the incident location.

3. CONFIRM ON-SCENE

Once the responders have located the patient(s), they inform Quixote that they are on-scene.

4. REQUEST MORE RESOURCES

The first responder to confirm arrival on-scene is marked as “Incident Commander’ and is given the option to request additional resources according to needs encountered on-scene.

5. HOSPITAL TRANSPORT

When transport has been confirmed, the responder indicates to Quixote which facility they’ll be going to, with how many patients, and what their expected arrival will be.

6. PATIENT HANDOVER

While the patient is being transferred to the appropriate facility and advanced notification message is sent to the receiving hospital, including additional options for online medical direction.

*Quixote can be configured to utilize human dispatchers, enable direct “text-to-911” messaging, and/or be initiated through CAD-generated prompts (HTTP SMS push)

Use Cases

Inter-Facility Transfers

Improve Patient flow

Right patient. Right vehicle. Right facility. Quixote coordinates patient transfers between clinics and hospitals to reduce bottlenecks across entire health systems

Patient Discharge

Free Up Beds Quicker

Quixote allows hospital staff to find discharge transport with the single click of a button, contacting the nearest available ambulance and reducing discharge times significantly

Prehospital Emergency

Emergency Care Anywhere

Quixote streamlines the dispatching process to enable sustainable emergency response networks anywhere there’s a mobile phone signal., whether for prehospital emergency care or community paramedicine

Overdose Response

Community Emergency Response for Heroin Overdose

Crowdsourcing Naloxone

Overdoses are 100% preventable. Quixote allows communities to build their own overdose response networks and crowdsource Naloxone when formal resources are spread thin or witnesses are too afraid to call 9-1-1

Ride along with Quixote today

Ready to cut the cords and upgrade your dispatching platform? Send us an email and we’ll set you up with a demo right away. All it’ll take you is 15 minutes and you’ll see how painless it is to get on the Quixote platform.

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Let Quixote show you the way.

Designed by paramedics for responders anywhere.

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Features

  • End-to-end emergency dispatching — Quixote automates allocation, distribution and coordination from incident alert to patient turnover
  • Accessible on any mobile device — No apps required: Receive alerts and respond on any mobile device — feature phone, smartphone or tablet — with or without internet connection
  • Plug-and-Play — In 15 minutes you’ll be up and running
  • Fully-Scalable — Quixote can serve as a standalone dispatch system (wilderness response) and/or can augment existing dispatch systems (community paramedicine, volunteer fire departments)
  • Fully-Customizable — Modular architecture and supply-demand workflow enable limitless configuration for your local needs
  • Robust — Battle-tested in very austere conditions with very limited resources
  • Affordable — Flexible pricing to meet your services budget

Functions

  • Robust Alerting — Send Incident Alerts to organizable group lists and/or individuals; set up alerts to be initiated direct from scene, through human dispatchers and/or through CAD-generated prompts
  • Flexible Tiers — Send as many or as few responders as you want, when you need them. Adjustable response windows allow for call-by-call precision for confirming appropriate response resources
  • Dynamic Allocation — No one waits too long, no gets left behind — create customizable flights to cast the widest net when searching for available resources
  • Mutual Aid Compatibility — We’ve all been dispatched to one call, and arrived at a completely different one. Customize contingency plans so mutual aid resources can be called on
  • Advanced Notification — Coordinate with receiving facilities and provide incident updates to online medical control
  • Full Reporting — Comprehensive data and reporting for each responder and incident
Contact Us

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