There’s always more than one way to do something

Choreograph the chaos with a Quixote script

WHAT'S A QUIXOTE "SCRIPT"?

Scripts are how we manage repetitive problems in predictable ways. So much of life is repetitive, but as the famous singer once sang, Life has surprises, and the surprises have life, making even the most mundane tasks prone to error.

 

Scripts take away a lot of the guesswork by breaking down any repeatable task into its most elemental components, and scripting the road to take you there, and the contingencies to deal with any that might happen to pop up. Take for example, Quixote’s original Script: 9-1-1 where there is none.

Emergency Medical Dispatch (how to call an ambulance)

The process for emergency medical response is like any other supply-demand management process.

IDENTIFICATION

A need is identified

ALERT

The request is relayed

TRIAGE

Resources are selected

WORKFLOW

Tasks are completed

TRANSPORT

Patients are transported

DESTINATION

The job is completed

The trick is being able to map out each step, including contingency plans for any potential kinks in the system – for example, “Cannot locate the patient”.

Show us how it’s done.

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Send us the problem you’ve got and how you’d manage it using a text message conversations and we’ll send our squires out to find a way to make it happen.

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